Picking Up My Order

  • My order was returned unprocessed. Why?

    Unprocessed orders may be due to one of these reasons: - We found possible copyrighted material and a completed Copyright Waiver form was not included. - We found illegal or obscene material and cann...

  • What if my computer does not have DVD playback software?

    Computers equipped with DVD-ROM drives are likely to have DVD playback software installed. In case your PC does not have DVD-playback software, you might want to consider downloading and installing a ...

  • How can I edit my DVD footage?

    If you added your email address and online access to order then you also get an Online Viewing account when your order has been completed. For up to 90 days you can use the online video editing and D...

  • How do I view the JPEG image files from my slides?

    For Windows computers: 1. Make sure your DVD has been inserted in your computer’s DVD drive. 2. Open My Computer or Windows Explorer from your desktop. 3. Right-click on your DVD drive and choo...

  • I am not happy with the quality of the DVD. What should I do?

    If there is a technical or quality issue, we can attempt to reprocess the order to your satisfaction. Contact us if you would like help returning the entire order (original media and DVDs) for Redo Ev...

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